Refund policy

REFUND POLICY

At Ecstasy London, we want you to feel confident, comfortable, and completely satisfied with your purchase. If something isn't quite right, we are here to help make it right.

1. Returns (30-Day Window)

Timeframe: You have 30 days from the date you received your item to request a return.
Condition: Items must be unworn, unwashed, unused, in their original packaging, and with all original tags attached.
Return Shipping Fees: Customers are responsible for return shipping costs, unless the item arrived damaged or defective.

2. Damaged or Defective Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and resolve it promptly.

Note: We fully cover return shipping fees for damaged or defective items.

3. Exchanges

The fastest way to get the right size or item is to return your original piece for a refund and place a new order.

Note: Return shipping fees apply to standard exchanges.

4. Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are automatically processed back to your original payment method within 10 business days.
If you haven't received your refund after 15 business days from approval, please reach out to our support team.

How to Start a Return or Exchange

Ready to make a return? Save time by starting your request online instantly:

Click Here to Access Our Return & Exchange Portal

To initiate a return or ask any questions, you can also contact our support team at info@ecstasylondon.com. We will provide you with clear instructions on where and how to send your package.